When you interview for a flight attendant job vacancy, you may be taken by surprise regarding how introspective a process this can be. Being a member of the cabin crew, you are the face of the company that you represent, liaising with the wider customer base of the airline that you work for. Because of this, airline employers will ask you surprising questions in order to get the best sense of not only your set of skills, but to learn more about your personality.
Which skills and attributes do you need to be a member of an airline cabin crew?
There are a number of 'buzz' words that any aviation employer will want to hear from you when discussing a flight attendant vacancy, including the following:
Anyone who wants to work as a member of an airline cabin crew should be sharp in both intelligence and agility - with well-developed problem solving skills to meet both the demands of the airline customers as well as airline procedures & any problems that may arise.
To be effective in this area, you must have all the skills to work effectively in an intense team environment . These include having great verbal communication skills, as well as the ability to relate to your colleagues.
The abilities to handle more than one task at once is vital in this area of the aviation profession, especially if you have a cabin full of particularly difficult passengers who require a lot of attention in order to satisfy their needs.
Lastly, a calm , collected , yet efficient temperament makes for ideal flight attendants in the eyes of any employer!
How do you successfully negotiate with a difficult passenger?
When your employer asks you this question, you should focus on letting them know how you put yourself in the shoes of the customer to better understand their needs, in order to deflate the situation by coming up with the best possible solution. Being empathetic is vital to being successful in any cabin crew role, and your employer will want to know how empathetic you are able to be.
Here is a good opportunity to make an employer aware of your sincerity when approaching customers, as well as promoting good body language in order to calming resolve any issues that arise, in a positive, humane manner.
You see your colleague misbehaving, or not doing their job properly – how do you handle this situation?
What may seem like an opportunity to complain about past issues you’ve had with co-workers, is actually an ambush in disguise! Lots of employers will try to trip-up candidates with questions similar to these by quizzing the past experience a candidate has with incompetent colleagues. Here, the best strategy is to remain calm and communicate how you would be tactical in your approach to informing your colleague about their mis-doings, and generously explaining company policy.
More importantly, you should stress more about your strategy instead of dwelling on the misconduct of your colleague. Talk about how you turned a difficult situation into a positive one by improving the working relationship between you and your colleague. Of course, if you cite a time when your co-worker seriously messed up, then perhaps it’s best that you mention about how you reported them to the flight manager!
